Privacy
We respect your privacy
PRIVACY POLICY
LAST UPDATED: 04.10.2022
ABOUT US:
Welcome to the Sol Space Pilates & Movement “Website” at www.solspacepilatesmovement.com.au. By accessing the Website & using any of our Services you confirm you have agreed to the Website Terms of Service which includes the Disclaimers, & have read & understood this Privacy Policy & our Cookie Policy.
Julia Potter (“We/Us”) is a sole trader with a registered business number (ABN 67 812 134 799) registered in Adelaide, South Australia. We provide Yoga & Pilates instruction, as well as general movement & wellness related information to help you live your best life (“the Services”).
We are committed to providing quality services to you & this Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Data. This policy sets out what kind of information we collect, what we do with it & your choices & rights.
Have have adopted & aim to comply with the following laws: Privacy Act 1988 (Cth, Australia) & the Australian Privacy Principles (APPS); & the General Data Privacy Regulations (‘GDPR’) to provide a high standard to our client’s personal data & privacy (the ‘Data Acts’). The Data Acts govern the way that we collect, use, disclose, store, secure & dispose of your Personal Data.
A data ‘controller’ means the individual or organisation which, alone or jointly with others, determines the purposes & means of the processing of personal data.
A data ‘processor’ means the individual or organisation which processes personal data on behalf of the controller.
We are the controller of any personal data gathered by your use of our website & services. Where we use third parties to process your data we have a contract with these third parties for the provision of these services.
Australia is identified at the named territory where the processing of personal data takes place.
THE PURPOSE OF THIS POLICY
In the course of providing you with our services we will collect & process information that is commonly known as Personal Data.
This Policy describes how we collect, use, share, retain & safeguard Personal Data.
This Policy sets out your individual rights; we explain these later in the Policy but in summary these rights include your right to know what data is held about you, how this data is processed & how you can place restrictions on the use of your data.
This Policy applies when you may share personal data in contact with us via our website, online forms, email, social media accounts, the telephone, when writing to us directly or where we provide you with paper based forms for completion or we complete a form in conjunction with you.
WHAT IS PERSONAL DATA?
Personal Data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, gender & contact details.
Sensitive Personal Data may contain information which is known as special categories of personal data. This may be information relating to & not limited to, an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic & biometric data, or data relating to sexual orientation
We are legally required to comply with specific data processing requirements for Personal Data.
WHAT PERSONAL DATA IS COLLECTED BY US?
As a provider of wellness/fitness services, we will process the following categories of data:
Personal data such as an individual’s name, email address & location.
We may record your communications with us when contacting our team. We may collect information about your visits to us to help us personalise your experience with us. By providing this information to us you are consenting to use in the manner set out in this policy.
ADULT ONLY SERVICES
We do not knowingly accept information or attendance of anyone under the age of 18 years old.
WHY DO WE COLLECT YOUR PERSONAL DATA?
OUR SERVICES
We will collect your personal data where you request information about our services, via our website, provide information in communications with us via in person, telephone, texts, social media, events, promotions, campaigns, from cookies & third parties, including but not limited to social media platforms such as Instagram. We may collect information about your visits to us to help us personalise your experience with us. By providing this information to us your are consenting our use in the manner set out in this Policy.
Our primary purpose for collecting & processing this Personal Data about you is to provide & administer our services to you, our clients & marketing. If you object to the collection, sharing & use of your personal data we may be unable to provide you with our services.
We use third party software to securely store your data to perform specific functions to support our services (“third party suppliers”). Third party suppliers have access to personal information needed to perform their functions but may not use it for other purposes. Their privacy policy is linked below as to how they handle data as part of the service we use. With all of the third-party suppliers you can ask us to review your stored data to ensure that it is accurate & best serves you.
THIRD PARTY SUPPLIERS
Where reasonable & practicable to do so, we will collect your Personal Data only from you. However, in some circumstances we may be provided with information by third parties. We may use third party suppliers for management of specific services eg. payment processing, & they may store some of your Personal Data to provide such service to you. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to use by the third party or that you can access your account to check this information directly yourself.
LINKS TO OTHER WEBSITES
This website may contain links to external websites. We do not have control over what cookies or tracking technology they may use, nor do we have control over what data they may collect or their privacy policy. Sol Space Pilates & Movement does not review these websites & does not guarantee the accuracy, relevance, timeliness or completeness of any information contained within. It is your sole responsibility & choice to leave this website & view other content. Sol Space Pilates & Movement will not be liable in contract, negligence or otherwise for any damage caused to you or your devices for following links. We recommend that you read their privacy statement before using their website.
MARKETING
We may promote our services to you using the information you provide to us via email. If you wish to receive promotional offers, please opt in via this link on our website, on our social media pages or by emailing hello@solspacepilatesmovement.com.au.
If you opt in to receive our emails, you will receive the monthly Sol Space Newsletter featuring wellbeing content, service updates & other related offerings. You can unsubscribe from this at any time from within one of these emails or by contacting us at hello@solspacepilatesmovement.com.au We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
If you follow us on any social media platforms, your privacy settings in your social media account control what you share with others. Please be aware that our settings are to ‘Public’ where you leave reviews, comments & we will tag you where appropriate.
WEBSITE
This website is hosted by Squarespace. Squarespace collected personal data when you visit this website, including:
Information about your browser, network & device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, & to protect & improve its platform & services. Squarespace analyses the data in a de-personalised form.
If you contact us via our website, you may provide us with personal data when completing online contact forms. This form is hosted by Squarespace. For Squarespace’s Privacy Policy, please click here.
Emails directly with you are stored in our account with Google. We have followed Google’s security check-list for security on all our communications.
ANALYTICS
This website collected personal data to power our site analytics, including:
Information about your browser, network, & device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Time stamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic & activity.
FONTS
This website uses font file from Google Fonts & Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
DATA RETENTION/DISCLOSURE OF DATA
We may release personal data where we believe that it is appropriate in a number of circumstances, including the following:
a) Third parties where you consent to the use or disclosure;
b) Where required or authorised by law;
c) To enforce or apply our agreements with you;
d) To protect the rights, property or safety of us, our clients or others; &
e) With your consent following specific notice or request from us.
This includes fraud protection, but not selling, sharing or otherwise disclosing personally identifiable information from clients for commercial purposes in a way that is contrary to this Privacy Policy.
SECURITY OF PERSONAL DATA
Your Personal Data is stored in a manner that reasonably protects it from misuse & loss from unauthorised access, modification or disclosure. When your Personal Data is no longer needed for the purposes of which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Data.
DURATION PERIOD
If you have received Services/Products with us we will store your data for 7 years from your last appointment/purchase with us (“Duration Period”), as required by our insurers for any potential claim.
You may have access to this information stored, but this falls under the circumstances where your Right to Request Erasure may be denied. Please see the Information Commissioners Office in Australia guidance on this exception.
YOUR RIGHTS
You have legal rights about your personal data. You grant use of your data under the contract & terms herein through your active conduct & use of our services. At any time you have the right to know what personal data related to you that is held by is, for what purpose, how it is collected & used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data & to place restrictions on its processing. You can also request the deletion of your personal data.
You may request the following at any time about your data held by us with regards to the services that we provide:
The right to be informed about the personal data being processed
The right to rectification of your personal data
The right to erasure of your personal data
The right to restrict processing of your personal data
The right to data portability (to receive an electronic copy of your personal data)
The right to object to the processing of your personal data
The right to access your personal data
You may request a copy of all data that we store about you at no cost at hello@solspacepilatesmovement.com.au In order to protect your Personal Data, we may require identification from you before releasing the requested information. Repeated, unfounded or excessive requests may be challenged by us.
There are some limited circumstances that may limit the information that we can provide to you in a request, for example, public interest, law enforcement, legal & or health related matters.
Please also bear in mind that we rely on third parties for some of your information in the flow of data. It may take us the full calendar month permitted to provide a full response to your request.
If you require further information on your Individual Rights or you wish to exercise your Individual Rights, please contact hello@solspacepilatesmovement.com.au
INTERNATIONAL TRANSFERS OF PERSONAL DATA
Our services are available internationally (excluding USA, Canada & Brazil). We control & manage Personal Data in Australia. We may transfer data outside of Australia to our suppliers to provide the service to you. If you are European, we transfer your data outside the European Economic Area to fulfil our our services to you as we are based in Australia. We do so to those third-party processors as stated in accordance with this Privacy Policy.
Any third parties used outside of Europe/Australia to help our administration of your data are required to safeguard your personal data through the use of appropriate technical & organisation data security measures & are prohibited from disclosing or sharing your data with other third parties without our prior authorisation, or unless as required by law.
Please contact us hello@solspacepilatesmovement.com.au for further measures undertaken to safeguard your data.
POLICY UPDATES
We reserve the right to update & amend this Privacy Policy at any time, effective upon posting an updated version on the Website.
We will publish such update in our website & may email notifications to you. Continued use of the Website after any such changes shall constitute your consent to such changes.
DATA PRIVACY REPRESENTATIVE
To ensure data privacy & protection has appropriate focus within our organisation we have a Data Privacy Officer who is sole trader of Sol Space Pilates & Movement. The Data Privacy Officer is Julia Potter, who may be contacted at: hello@solspacepilatesmovement.com.au
ENQUIRIES AND COMPLAINTS
If you have any queries or complaints about our Privacy Policy, please contact us first at:
Julia Potter hello@solspacepilatesmovement.com.au.
If you are dissatisfied with how our Data Privacy Representative handles your matter you have the right to complain to the local data protection supervisory authority, the Australian Information Commissioner. They may be contacted via its website which is www.oaic.gov.au
VERSION: 04.10.2022